Measuring Program Outcomes: A Practical ApproachMeasuring Program Outcomes: A Practical Approach was written by consultants Harry Hatry and Therese van Houten, and by Margaret C. Plantz and Martha Taylor Greenway of United Way of America. Other United Way of America staff, including Elissa Soares, Suzie Gruner, and publishing staff John Libby, Susan Carpenter, Richard Cookson, Beverly McGough, and Norma Reck, provided critical support at many stages. Tamara Patterson of EPI Communications designed the manual and cover. The illustrations were created by Glen Lucas.